ACG National Capital
Dr. Sue Evans has defined the area of human-centered change management and is leading the way for women to be major players in the National Capital region’s business community.
With over 30 years of professional experience in human factors, ergonomics and business process improvement, Sue has emphasized a unique problem solving approach to change management and business reengineering that focuses on the “human factor” within an organization.
Sue earned a PhD from the University of Michigan in industrial engineering and ergonomics. As a Ford Fellow at the U of M, she worked closely with engineers at Ford Motor Company to help them design manufacturing environments that minimized risk and injury to the operator by considering human factors information early in design.
Sue would go on to apply her people-centered approach to organizational change as a defense contractor. However, Sue’s previous relationship with Ford would later provide her with an opportunity to start her own company.
For the past 17 years Sue has provided strategic consulting to Ford’s engineers, where her experience optimizing the mix of people and technology has proved very valuable. Ultimately, Sue managed to help Ford reorganize their culture to emphasize the human factor within their organization.
As a woman in the engineering field, Sue brings an interesting approach to problem solving. Recognizing that she was able to bring her unique human-centered philosophy to an organization, she took full advantage of her expertise and founded Evans Incorporated in 1994.
Evans Incorporated is a management consulting company that fully incorporates Sue’s methodology for implementing change, which she calls CAARMA. CAARMA (Communicate, Align, Assign, Redesign, Monitor and Adjust) is designed to help an organization manage change in a way that supports business strategy, earns the buy-in of the organization’s people and produces lasting results consistent with the desired goal.
Sue’s career as a woman in the engineering field and as a highly successful small business owner led her to join ACG.
As newly appointed Director and Co-Chair of the EGBR (Emerging Growth Business Round Table), she is able to help other small businesses and women in the National Capital region’s business community address their pressing issues and increase visibility. Sue also hopes to use her position within ACG to assist others in building their businesses organically rather than just through acquisitions.
ACG provides Sue with learning opportunities and the ability to connect with other subject matter experts. She looks forward to continuing to build those relationships within ACG and help companies grow with a more people-centered approach moving forward.
Now that’s good CAARMA.